What is the Ledger® Live App?
The Ledger® Live App is the official management software for Ledger® hardware wallets. It serves as a user interface to view portfolio balances, send and receive crypto, install applications on your Ledger® device, update firmware, and monitor transactions — while private keys remain isolated on the hardware device. Ledger® Live exists in two main flavors: Ledger® Live Desktop (Windows/macOS/Linux) and the mobile Ledger® Live App (iOS/Android).
Ledger® Live Download & Installation
Always download Ledger® Live from the official Ledger® site or verified app stores to avoid phishing. Choose the desktop installer for full device management or the mobile app for quick on-the-go checks. After installation, follow the onboarding: select “Connect a device” to pair your Ledger® hardware, unlock it with your PIN, and add accounts for the assets you want to manage.
Logging in & Basic Use
Ledger® Live itself uses local app credentials or OS-level access control; transactions must be confirmed on your Ledger® device. This two-step flow — app initiation plus physical confirmation — is central to Ledger®’s security model. For mobile pairing, use the provided cable or Bluetooth (if supported by your model) and always verify pairing codes shown on both the device and the app.
Common Problems & How to Fix Them
Ledger Login not working
If Ledger® Live won’t log you in or recognize your device, update both the app and device firmware first. Try a different USB cable and port. On desktops, ensure drivers and USB permissions are correct; on macOS check Security & Privacy settings.
Error Connecting Ledger Account
Connection errors often stem from driver conflicts, faulty cables, or blocking software (VPNs, antivirus). Temporarily disable interfering programs, reboot devices, and re-pair. If errors persist, reinstall Ledger® Live after backing up configuration data (not your recovery phrase — that must remain secret).
Ledger Live App not Working / Can't verify Ledger Wallet
If the app crashes or device addresses don’t match, do not proceed with transactions. Reboot, update, and if the device screen is unresponsive, get official support. Always verify recipient addresses on the hardware screen — in-app displays can be spoofed by malware.
Account Recovery & 2FA
Lost device? Recover funds using your 24-word recovery phrase on a new Ledger® device or a compatible recovery solution. Ledger® does not handle two-factor authentication for external services — if you need a 2FA reset for an exchange, contact that service directly. Never share your recovery phrase with support or online forms.
Unable to Ledger® Trezor — Interoperability Notes
Ledger® and Trezor are different hardware ecosystems. You cannot treat one device as the other. If migrating, evaluate vendor-provided migration steps; migrating via recovery phrases may be possible but requires caution and an understanding of compatibility risks.